Is there any difference of contact lens between authorized dealer import and parallel import? What is the difference in quality? Where is the source of Trendy20’s products?
Why is the product packaging written in Chinese Simplified? Is it a copy from the Mainland?
We understand the customer’s concerns. Here we list the certificates of our agents and manufacturers to give evidence of our sources. Customers are also welcome to check with the official website if they have any questions.
The goods in Trendy20 were sold in a cheaper way, would it be an item that is about to expire?
Items do not match the order
All products sent would be based on the buyer’s order. Customers will receive a confirmation email once after making an order, please carefully check the order data in the email, if there are any changes and mistakes, please contact our customer service at once.
When a customer receives a confirmation email from the Company, our Company’s (1) Network System will also have a record of the e-mail, (2) the Company’s e-mail will also have a copy of the confirmation email received by the Company, and (3) the Company’s backend system will also display the customer’s order data, name, telephone, email, Payment method, notes, shipping address and shipping method. The Company will be based on the data displayed in the backend, all data and terms of the order, the record of the Company’s backend and email record prevail.
Customers who place an order with Whatsapp, we will also send the confirmation(including order data, name, phone number, payment method, shipping address) to the Whatsapp number at the time the customer places the order, the above data is the same as all the data provided by the customer in Whatsapp, which is displayed in the backend of the website. all data and terms of the order, the record of the Company’s backend and Whatsapp’s confirmation prevail..